The short version
- We collect what you send us through our contact form or by email, and we use it to reply to you.
- We don’t sell your information or use it for advertising.
- Our website host, Squarespace, collects basic visit data to keep the site running and give us visitor statistics.
- You can ask us to see, correct or delete your information at any time at info@haverysolutions.com.
Who we are
Havery Solutions (“Havery,” “we,” “us”) is an operations, brand and technology consultancy based in Portland, Oregon. This policy explains how we handle personal information collected through haverysolutions.com (the “site”). If you have questions, email info@haverysolutions.com.
What we collect
Information you give us
When you use the “Let’s talk” form, we collect your name and email address, plus anything else you choose to share: your business name, the topics you select, when you’re hoping to start, and your message. We also record when you sent it and which page you sent it from. If you email us directly, we receive whatever you include in your email.
We don’t ask for sensitive information such as financial, health or government ID details. Please don’t send it through the form.
Information collected automatically
When you visit the site, our hosting provider, Squarespace, automatically collects standard technical information, such as your IP address, browser and device type, the pages you view, and the site that referred you. Squarespace uses cookies to do this. See “Cookies” below.
How we use it
- To reply to your inquiry and follow up on the conversation.
- To keep a record of our conversations and track where each inquiry stands.
- To run, secure and improve the site.
- To meet our legal obligations.
We don’t use your information for advertising, and we don’t sell it or use it to make automated decisions about you.
Who we share it with
We don’t sell or rent your personal information. We share it only with the service providers that help us run our business, and only as needed for them to provide their services:
- Squarespace, which hosts the site and provides visitor statistics.
- Google, which provides our business email and the spreadsheet we use to keep track of inquiries (Google Workspace). The site also loads its typefaces from Google Fonts, which means your browser connects to Google’s servers.
We may also disclose information if the law requires it, to protect our rights or the safety of others, or as part of a merger or sale of our business.
Cookies
Squarespace sets cookies that the site needs to work and, depending on our settings, cookies that measure visits anonymously. We don’t use advertising or cross-site tracking cookies. You can block or delete cookies in your browser settings, and the site will still work. Squarespace explains its own practices in its privacy policy.
Some browsers can send a “Do Not Track” signal. There isn’t yet a common standard for how websites should respond, so the site doesn’t currently respond to these signals.
How long we keep it
We keep inquiries and related emails for as long as we need them to respond to you and to manage any working relationship that follows. If we don’t end up working together, we generally delete them within two years of our last contact, unless the law requires us to keep them longer.
How we protect it
We use reputable providers, limit access to our own team, and take reasonable steps to keep your information secure. No method of sending or storing information online is completely secure, so we can’t guarantee absolute security.
Your choices and rights
You can ask us to tell you what information we have about you, to correct it, to delete it, or to stop contacting you. Email info@haverysolutions.com and we’ll respond within 30 days. We may need to confirm your identity first.
Depending on where you live, including California, you may have additional privacy rights. We’ll honor them, and we won’t treat you differently for using them.
Children
The site is meant for businesses and isn’t directed to children under 13. We don’t knowingly collect information from children. If you believe a child has sent us information, contact us and we’ll delete it.
We and our service providers are based in the United States, so your information is processed and stored in the United States.
Links to other sites
The site may link to other websites. We’re not responsible for their content or privacy practices, so please review their policies.
Changes to this policy
We may update this policy from time to time. When we do, we’ll change the date at the top of this page. If the changes are significant, we’ll make that clear here.
Havery Solutions
Portland, Oregon
info@haverysolutions.com